In this role, the succesful candidate will report to the Head of Operations and will be responsible for the planning and coordination of events from a safety perspective. This includes matchday safety as the Ground Safety Officer.
Responsibilities include:
- Supervising the Stewarding and Security teams, which includes both full-time and part-time staff, ensuring adherence to Company policies through training and performance evaluations.
- Leading the planning, execution, and evaluation of all events at the Club's Stadium, ensuring compliance with national regulations and guidelines from the Sports Grounds Safety Authority (SGSA).
- Managing safety risk assessments for the stadium and conducting necessary checks on physical infrastructure in line with SGSA Green Guide standards.
- Conducting pre-match briefings, post-match debriefs, and producing related documentation for review by the Head of Operations.
- Serving as the lead Ground Safety Officer (GSO) during match days alongside Deputy Safety Officers (DSO), coordinating resources for all events at the Stadium.
- Maintaining key relationships with local Safety Advisory Group (SAG) members and officials from the City Council, Local Police, Fire and Ambulance services and other relevant organizations.
- Ensuring stadium compliance with Health & Safety legislation and General Safety Certificate requirements for all events.
- Collaborating with the Facilities Manager to coordinate external contractor work in preparation for and following safety inspections.
- Overseeing partnerships with external organizations for event stewarding and ensuring service standards are consistently high.
- Conducting comprehensive Risk Assessments prior to all stadium events as per Green Guide standards.
- Managing operations manuals, policies, and related documents pertaining to matchday operations and security.
- Enforcing matchday safety measures by issuing bans or implementing restorative justice practices as necessary.
- Addressing match day complaints related to safety or stewarding issues.
Here's what we're seeking:
- NVQ Level 4 qualification in Crowd Safety Management
- Proficiency in utilizing the SGSA Green Guide
- Prior experience in a sports ground environment
- Demonstrated ability to manage a team effectively
- Proficient in computer usage, including Microsoft packages
- Possession of a valid UK Driving License
- Willingness to undergo a DBS check at the required level and clearance by the Head of Safeguarding.
