Primary Duties and Responsibilities:
- Represent the governing body as a brand ambassador, consistently conveying the organization's core messages and maintaining a positive image for the federation, its members, partners, and the sport of golf.
- Assist in the coordination and execution of tournaments within the designated region, adhering to organisations standards, organizational guidelines, and tournament policies.
- Arrange and oversee planning sessions and course assessments for each tournament, ensuring comprehensive preparations are made.
- Document and circulate meeting summaries and reports, guaranteeing thorough planning and resources align with the expectations of current members, host venues, amateur golfers, and sponsors.
- Compile necessary materials such as Local Rules, tournament documents, and promotional items (e.g., scorecards, pin positions, posters, and BlueGolf resources) in advance of each event.
- Manage the logistics, administration, and implementation of tournament-day activities, including registration, tee-offs, scorekeeping, enforcement of rules, and other regulations.
- Uphold the commitments to tournament sponsors/partners as stipulated in contracts, encompassing result compilation, awards ceremonies, and presentations.
- Oversee media interactions and public relations efforts for the tournament, coordinating with the regional press officer or Media team as required.
- Supervise equipment needs for tournaments and ensure their proper management.
- Allocate appropriate tournament staff to maintain Customer Service standards, while ensuring compliance with health and safety regulations, driving regulations, and work-hour regulations.
- Periodically operate tournament vehicles for transportation to and from events.
- Manage and maintain the functionality of tournament management software (BlueGolf), guaranteeing accuracy in administrative and public-facing tournament information.
- Collaborate with fellow members of the tournament team to ensure smooth operations.
- Establish and uphold standardized procedures for all tournament-related activities.
- Develop and manage budgets for each event, ensuring adherence to approved financial plans.
- Compile accurate and relevant statistical data pertaining to tournaments.
- Engage in telephone and digital communications with members, golf clubs, and sponsors.
- Actively contribute to achieving key performance indicators aligned with their strategic goals, covering Member engagement, financial targets, benevolence and welfare, effective communication, and the exploration of commercial and playing opportunities.
Qualifications and Experience:
- In-depth knowledge of golf and its organizational structure.
- Successful completion of PGA and R&A Rules exams.
- Proficiency as a skilled and knowledgeable golfer.
- Strong IT capabilities, including Microsoft Office proficiency and experience with database management.
- Outstanding administrative skills.
- Excellent interpersonal and customer service skills.
- Basic first aid certification.
- Prior experience in managing project or event staff operations.
Key Competencies:
- Leadership aptitude in guiding a small team and collaborating across all departments.
- Flexibility and adept organizational skills.
- Effective time management and prioritization, even when dealing with distant deadlines.
- Strong business and customer focus.
- Driven to maintain and elevate standards, with meticulous attention to detail.
- Proactive approach to problem-solving.
- Proficient in delegation and training for colleagues of varying experience levels.
- Confident and capable public speaker.
- Able to make decisions under pressure.
- Deep understanding of the business's profile, needs, and demands.
- Willingness to travel as required.
Personal Attributes:
- Positive demeanour and attitude.
- Strong verbal and written communication skills.
- Maintains composure during high-pressure situations.
- Demonstrates the ability to follow and issue instructions.
- Exudes confidence and enthusiasm.
- Remains focused on business objectives and customer satisfaction.
